Shipping policy

General Shipping Information

Orders are processed Monday through Friday, excluding holidays.

Please allow approximately 5-7 business days for order processing before shipment. Processing times may vary during launches, holidays, promotional events, or periods of high order volume.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.

General Shipping Information

We currently ship within Puerto Rico and the United States.

We offer complimentary standard shipping on eligible orders within Puerto Rico and the United States.

Delivery timelines may vary depending on the shipping carrier, destination, weather conditions, holidays, or circumstances outside of Eden Jewelry House’s control.

Estimated delivery dates are not guaranteed.

Shipping Process

Orders are shipped through third-party mailing carriers such as USPS or other available shipping providers.

Once an order has been processed and transferred to the shipping carrier, shipping updates, transit times, and final delivery become the responsibility of the carrier.

Customers are responsible for monitoring tracking updates sent to the email address provided at checkout.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Eden Jewelry House is not responsible for delays, delivery issues, lost packages, or returned shipments caused by incorrect or incomplete shipping information provided by the customer.

If an order is returned to us due to an address issue, the customer will be responsible for any additional shipping costs required for reshipment.

Packages Stolen, Damaged, or Lost

Once an order has been processed and transferred to the shipping carrier, Eden Jewelry House is no longer responsible for packages that are lost, stolen, delayed, damaged in transit, or marked as delivered by the carrier.

Any shipping-related claims after the package has left our facilities must be handled directly with the shipping carrier.

Please ensure that your shipping address is entered correctly at checkout, as Eden Jewelry House is not responsible for delivery issues caused by incorrect or incomplete shipping information provided by the customer.

If you believe your item arrived with an internal product defect, incorrect item, or issue directly related to Eden Jewelry House, please refer to our Return & Refund Policy for further information regarding claim eligibility and approval requirements.