Refund policy

At Eden Jewelry House, we take great care in curating quality jewelry and accessories. Due to the nature of our products, all sales are considered final sale. However, claims for defective, damaged or incorrect items may be submitted according to the terms outlined below.

We have a 7-day request window, which means customers have 7 days after receiving their item to contact us regarding an eligible issue.

To be eligible for consideration, items must be:

• Unused and unworn
• In their original packaging
• Accompanied by proof of purchase
• Free of damage caused after delivery

Any packing slip or order marked with a FINAL SALE stamp is considered final sale with no exceptions.

To start a request, customers must contact us first at eden@edenjewelryhouse.com before sending any item back.

Please include the following information in your email:

• Full name
• Order number
• Email address used for the order
• Item name/details
• Clear photos and evidence of the issue or product condition
• Reason for the request

Please do not send any items back without prior authorization from our team. Unauthorized returns will not be accepted.

Approved claims may require the item to be returned before a replacement or store credit issue.

Damaged, Defective, or Incorrect Items

Please inspect your order upon reception and contact us within 48 hours of delivery if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

If a claim is approved, Eden Jewelry House may offer:

• A replacement of the same original item purchased (subject to availability)
OR
• Store credit for the original product value.

Approved store credit applies only to the original product value and does not include shipping costs, taxes, duties, or additional fees.

Replacement approvals apply only to the original item purchased. Requests to replace an item with a different style, design, or product are not guaranteed and remain at the discretion of Eden Jewelry House.

If the original item is no longer available, store credit may be issued instead.

Any approved store credit issued by Eden Jewelry House may be provided in the form of a digital gift card or store credit code for future purchases.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, replaced, or issued store credit, including:

• Personalized or customized items
• Gift cards
• Worn or used jewelry
• Final sale items

Unfortunately, we cannot accept returns, replacements or store credit requests for items showing signs of wear, misuse, alteration, damage caused after delivery or normal wear and tear resulting from use.

Shipping Costs

Customers are responsible for return shipping costs unless the item received was incorrect or confirmed defective.

Shipping costs are non-refundable.

Depending on your location, delivery times for replacement items may vary.

We recommend using a trackable shipping service for approved returns, especially for higher-value orders, as Eden Jewelry House is not responsible for lost return packages and cannot guarantee receipt of returned items.